Returns & Refunds Policy

To protect our weavers and maintain sanitary and quality controls on luxury garments, Utkal Aditri does not support automatic returns. Every return must be pre-authorized by our collector concierge team.

Before returning any item, customers are required to submit the official Return Request Form at the bottom of this page. Products sent back to our warehouse without prior approval or a formal Return Authorization will not be processed or refunded.

Due to the unique, delicate nature of handwoven sarees, return requests must be submitted within 48 hours of delivery as recorded by the logistics tracking logs.

Any request submitted after this 48-hour period will be rejected, except under extreme documented circumstances approved at our sole discretion.

We cannot accept returns, replacements, or refunds for any product that has been altered or showing signs of handling or wear. Specifically, returns are strictly rejected if:

• The saree has been worn, tried on, or wrapped (except for initial verification).
• The saree has been washed or dry cleaned.
• Fall or pico stitch work has been done on the saree (either by us on request or by the customer).
• The attached or unstitched blouse piece has been cut, stitched, or altered.
• The original product price tags, certificate seals, or brand labels have been removed.
• The product has stains, makeup marks, sweat, perfume scents, smoke odors, or signs of customer handling.
• The product was sold as part of a custom order, custom dye, or made-to-order catalog item.

Returns will be approved only for genuine issues, including:

• Wrong Product: The item delivered does not match your invoice (wrong weave type, category, or model).
• Manufacturing Defect: Proven structural damage to the weave before dispatch (excluding standard handmade organic anomalies).
• Transit Damage: Damage incurred during shipping, verified with photographs and preferably an uninterrupted unboxing video.

All authorized returns are shipped back to our central warehouse in Odisha, where our senior weavers and quality specialists examine the saree thread structures, labels, and borders.

If the inspection reveals that the product has been worn, damaged, or does not match the claims made in the Return Request Form, the return will be rejected. The item will then be returned to the customer, and re-dispatch shipping fees will apply.

Once a returned saree successfully passes our quality audit inspection, we will approve the refund. Refunds are issued directly to the original payment source (credit card, bank account, UPI, etc.) within 7-10 business days.

Please note that shipping charges are non-refundable unless the return is due to a dispatch error or a verified manufacturing defect on our part.